Refund policy
=== REFUND POLICY ===
Returning an item
You can return an item within 14 days of delivery if it is unused, unwashed and in its original condition, with all its packaging, including any wooden or paper gift box. Sets and pairs need to come back complete.
To start a return, email hello@fikahibi.com within those 14 days with your order number and the items you’d like to return. We’ll reply with the return address and instructions. We can’t accept parcels sent back without contacting us first.
Please post your return within 7 days of receiving our instructions, with tracking, and pack fragile pieces securely. Return shipping is your responsibility, and we recommend insuring the parcel, as we can’t refund a return that is lost or broken on its way back to us.
Original delivery charges are nonrefundable. If your order shipped free, the cost of that shipping is deducted from your refund.
If you’re not happy
If something arrives damaged, faulty or isn’t what you ordered, email hello@fikahibi.com within 7 days of delivery with your order number and a few photographs of the item and its packaging, and we’ll find a solution with you. Please keep everything until we reply, and don’t send anything back unless we ask; if we do, we’ll cover the return shipping.
Refunds
We’ll inspect your return and let you know the outcome within 5–7 business days of receiving it. If approved, we’ll refund your original payment method within that same period; your bank or payment provider may take a little longer to post the credit. Items that come back used, damaged or incomplete may be refunded in part or returned to you.
Exchanges
To choose a different item, please request a return and place a new order. This lets you select from the stock currently available.
Final-sale items
Pieces sourced for you through a pre-order request, gift cards, and any item marked as final sale before purchase can’t be returned for a change of mind. If one arrives damaged or isn’t what you ordered, we’ll still help.
Questions?
Write to hello@fikahibi.com. Fikahibi is a small, independently run shop, and your message will receive personal attention.
=== SHIPPING POLICY ===
Shipping from the US
All orders ship from Seattle, in the United States. Each one is packed by hand, and you’ll receive an email with tracking as soon as it leaves us.
If your order is going to take longer than usual to ship, we’ll email you with the expected date. You can then wait for it or cancel for a full refund.
We currently deliver to addresses within the United States.
Orders of $99 or more ship free within the United States. For smaller orders, shipping options and charges are shown at checkout before you pay. Delivery estimates may vary by destination and carrier.
Local pickup in the Seattle area
If you live in or near Seattle, you can collect your order instead, free of charge. Email hello@fikahibi.com before you order, and we’ll arrange a time and make sure you aren’t charged for shipping.
Changes and cancellations
If you need to change your address or cancel an order, contact hello@fikahibi.com as soon as possible. We’ll do our best to help before it ships, although changes may not be possible once processing is underway.
Missing deliveries
If tracking appears stalled or your order is marked delivered but hasn’t arrived, contact us with your order number. We’ll help investigate with the carrier and work with you on the next steps.
If you’re not happy
If something arrives damaged, faulty or isn’t what you ordered, email hello@fikahibi.com within 7 days of delivery with your order number and a few photographs of the item and its packaging, and we’ll find a solution with you. Please keep everything until we reply, and don’t send anything back unless we ask; if we do, we’ll cover the return shipping.
Questions?
Write to hello@fikahibi.com. Fikahibi is a small, independently run shop, and your message will receive personal attention.