Shipping policy

Shipping from the US

All orders ship from Seattle, in the United States. Each one is packed by hand, and you’ll receive an email with tracking as soon as it leaves us.

If your order is going to take longer than usual to ship, we’ll email you with the expected date. You can then wait for it or cancel for a full refund.

We currently deliver to addresses within the United States.

Orders of $99 or more, after any discount, ship free within the United States. For smaller orders, shipping options and charges are shown at checkout before you pay. Delivery estimates may vary by destination and carrier.

Local pickup in the Seattle area

If you live in or near Seattle, you can collect your order instead, free of charge. Email hello@fikahibi.com before you order, and we’ll arrange a time and make sure you aren’t charged for shipping.

Changes and cancellations

If you need to change your address or cancel an order, contact hello@fikahibi.com as soon as possible. We’ll do our best to help before it ships, although changes may not be possible once processing is underway.

Missing deliveries

If tracking appears stalled or your order is marked delivered but hasn’t arrived, contact us with your order number. We’ll help investigate with the carrier and work with you on the next steps.

Damaged, defective, or incorrect items

If something arrives damaged, defective, or different from what you ordered, please email us within 7 days of delivery with your order number and photographs of the item and packaging.

Keep the item and packaging until we’ve confirmed the next steps. We’ll arrange an appropriate replacement or refund and cover any necessary return shipping. Please don’t send broken items back unless we ask you to.

Questions?

Write to hello@fikahibi.com. Fikahibi is a small, independently run shop, and your message will receive personal attention.